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Service Quality Measurement

См. также в других словарях:

  • Quality management — is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. Quality management can be considered to have three main… …   Wikipedia

  • Service level objectives — (SLOs) are a key element of a service level agreement (SLA) between a service provider and a customer. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two… …   Wikipedia

  • Quality of experience — (QoE), some times also known as Quality of User Experience, is a subjective measure of a customer s experiences with a vendor. It looks at a vendor s or purveyor s offering from the standpoint of the customer or end user, and asks, What mix of… …   Wikipedia

  • Measurement Science and Technology —   Abbreviated title (ISO …   Wikipedia

  • Quality assurance — Quality assurance, or QA for short, refers to planned and systematic production processes that provide confidence in a product s suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or… …   Wikipedia

  • Service Assurance Agent — (SAA) is an active measurement technology initially developed by Cisco. SAA is sometimes also referred to in conversation as Application Performance Monitor (APM) or Response Time Responder (RTR). Note: This technology was previously known as the …   Wikipedia

  • Quality of working life — another method for measurement of job satisfaction based on Hackman and Oldham theory I came across is to measure the 5 dimensions of job through a survey and then determine the JDS (job diagnostic survey) rating through this equation (Variety +… …   Wikipedia

  • Measurement uncertainty — In metrology, measurement uncertainty is a non negative parameter characterizing the dispersion of the values attributed to a measured quantity. The uncertainty has a probabilistic basis and reflects incomplete knowledge of the quantity. All… …   Wikipedia

  • Quality management system processes — A Quality Management System process is a business excellence which forms an element of the Quality Management System (QMS) of an organisation. The standard requires organisations seeking compliance or certification to define the processes which… …   Wikipedia

  • Service level agreement — A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or… …   Wikipedia

  • quality of service —    (QOS)    Measurement of the telephone service provided to a subscriber; i.e., connection clarity or loudness, etc …   IT glossary of terms, acronyms and abbreviations

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